Payment Issues
Updated 1 month ago
Please see below payment error codes that may appear if you’re order is unsuccessful:

 

2000 – Do not honour – The customer’s bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.

 

2007 – No Account – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.

 

2015 – Transaction not allowed – The customer’s bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.

 

3000 – Processor Network Unavailable – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed